Taeo
6 years ago
Limited Transmog skins
Every day I see the Lion's Fang and Lion's Heart transmogs running around, and honestly it ruins my day. I went and saw the movie, and have been playing WoW off and on since the beta, but I missed out on these skins and it bums me out. The Lion's Fang in particular is, as far as I'm concerned, the best looking sword skin in the game.

Is there any way whatsoever that these skins will be offered again? Even on the cash shop would be fine, I don't care about pets and mounts but these transmogs are great. Take pity and bring them out again?
Vrakthris
Support Forum Agent
6 years ago
Limited Transmog skins
03/13/2018 07:19 PMPosted by Taeo
Is there any way whatsoever that these skins will be offered again?

Generally speaking, Taeo, it is unlikely. Usually limited time offers are just that. I'm not aware of any situations, outside of the Recruit a Friend promotion, where we were able to offer previous rewards. The Recruit a Friend promotion was likely special since the rewards simply expanded. As Stonebeard mentioned, the rewards from other promotions likely have legal restrictions around those offers.

As Jugend recommended, if you'd like to see those items be made available again it would be best to post in the General Discussion forum with that feedback. I can't guarantee a response, but the Devs will be able to review your feedback there and take it into consideration.
Vrakthris
Support Forum Agent
6 years ago
Limited Transmog skins
03/14/2018 06:16 AMPosted by Beefpatty
Instead of going out of my way to argue with me, help him, okay?

They did, in the very first response. Then you jumped in 8 hours later with this inane diatribe making claims for the "general population", which you have absolutely no real data for. Pulling things out of the air and typing them in your post doesn't make them facts. The only person you may speak for is yourself.

As I mentioned before though, you'll want to do so in the appropriate place.

Despite my better judgement I'm going to cover some of what you have said, because it is important to put facts out when faced with misleading information.

03/14/2018 03:59 AMPosted by Beefpatty
GMs used to come in game and interact with us or at least they did on Illidan and Darrowmere servers where I play the most. For both hardcore raiding and taking a break to play with some of my casual friends.

Yes, we had a few programs over the years where Game Masters were sometimes able to interact with players. While it was often fun for GM's and many players appreciated it, it immediately disrupted the population in the area making it about the GM and not about the game.

03/14/2018 03:59 AMPosted by Beefpatty
Blizzard GMs used to talk to you, joke with you and treat you with respect in your ticket. I never felt like I was just a customer back then.....I felt like I was more of a friend because of the immense respect that they gave to us.

Game Masters still do the same, but the fact of the matter is they don't always need to speak with you directly. The goal is to get your issue resolved as quickly as possible so that you can get back to playing. When needed they do talk directly to you and they still tell jokes, GM jokes are kind of a thing still.

03/14/2018 03:59 AMPosted by Beefpatty
There were times when trade chat would become REALLY terrible...then a GM would come into trade and start talking, the trolling would stop, and the insults would stop and people would be like "OMG come to Org there is a live GM here"

Yes, which turned out to be a horrible idea. What happened was the number of people submitting reports for policy violations dropped dramatically. Instead of reporting any inappropriate chat they may see they started assuming that a Game Master was lurking and would just take care of it. While we had good intentions, that program was extremely short lived because of that fact.

And the "OMG come to Org there is a live GM here" perfectly illustrates how much of a distraction a Game Master popping up could be.

03/14/2018 03:59 AMPosted by Beefpatty
You used to simply be able to call Blizzard. Now the # NEVER connects you to a GM the way it used to, instead it has a Deckard Cain answering machine that says you need to dial an extension to get to a GM and the one I used to have got disconnected a few years back, so that is no longer an option.

Only in the very early days were you able to "simply" call Blizzard. It didn't take long before folks called our Billing and Account Service folks for anything and everything related to the game. From suggestions to bug reports, they would simply put in a call. This caused the phone lines to continually be full where folks, not only could sit on hold for 30-60 minutes, but people ended up having to play the redial game simply for a chance to get into the hold queue.

The system we have in place is so we can do things smarter, and direct folks to the phone or live chat system for issues that can be helped through those. And the ticket system for issues that a Game Master actually can help with while also collecting relevant information they need to look into the issue. Not wanting our phone system bogged down with non-service related issues is not bad customer support.

03/14/2018 03:59 AMPosted by Beefpatty
Blizzard has distanced themselves away from the customers completely. And they have become somewhat lazy as well.

No we haven't. We haven't distanced ourselves from our players at all, in fact we have more ways in which we interact with them then ever before.

03/14/2018 03:59 AMPosted by Beefpatty
Blizzard made an official Blue statement a few years back about why there are now no longer any GMs that come in game and they claim it was because gold sellers and exploiters would imitate Blizzard employees and trick people.

I have to call shenanigans on that. The next time you are able to post, feel free to quote your source.

The reason we don't come in-game as much is first, we don't have to. Our tools have improved that allow us to do a number of things through the tools themselves instead of the game client. For instance, we often would have to have to log into the game in order to move a stuck character. That isn't necessary anymore. The same for providing restorations, including compromise restorations which used to be an extremely lengthy process.

as that will NEVER give you the answer and will never solve your problem.


You are correct, providing feedback/suggestions will unlikely give you an answer. It isn't intended to. Providing feedback allows our Developers to get insight into what players would like to see in-game. It isn't guaranteed that you will see that feedback/suggestion implemented, only that our devs do take those suggestions and feedback discussions into consideration.

Additionally, there is nothing... outside of a developmental change to allow the items to be available again that would "solve the problem". It certainly isn't something that a Game Master would be able to help with.

03/14/2018 03:59 AMPosted by Beefpatty
You want to know what the OLD DEV TEAM would have done? They would have said something along the lines of
"Hello, Taeo I see you have encountered a problem with your Lions Fang transmog" and then they would give you the rest of your answer.

No, they wouldn't. A Game Master may say something similar, but it seems you are mixing up Game Masters and Developers something fierce.

A Game Master wouldn't even say it like that, because it isn't an issue with "their Lions Fang transmog", they never had it, so it was never theirs. The entire answer would be something like... "Hello, Taeo, I understand you were inquiring about receiving the Lions Fang appearance from a previous promotion. I'm sorry to tell you that the appearance is no longer available. If you'd like to see it brought back I'd recommend posting your feedback in the General discussion forum or by submitting your suggestion through the in-game option in the help menu."

03/14/2018 03:59 AMPosted by Beefpatty
Jugend is WRONG this is the Customer Support Forum and you are a customer, so it is within your rights to post here. seeking an answer.

Yes, this is the Customer support forum and they are a customer. That doesn't just mean "I'm a customer, you must give into any demand I have because of it"....

Jugend provided the correct advice...the answer being... suggestions are best directed to the appropriate spot.

Alright, I think that covers the most of it. I likely missed some but I feel you will ignore this anyway so hopefully it will be helpful to others.

This was fun. I recommend against continuing to post in this manner though, Beefpatty, I have been extremely lenient thus far.
Edited by Vrakthris 03/14/2018 07:56 PM
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