Megavoltz
5 years ago
Didnt get my heart what?
Just got done with the quest didnt get the heart but got the other quest reward...
Ythisens
5 years ago
Didnt get my heart what?
Hey guys we're aware of this one! Currently looking into fixes for it. I'll update when I have something concrete.
Glaxigrav
Support Forum Agent
5 years ago
Didnt get my heart what?
We're currently aware of a bug where this is happening to players, and our Devs are working on a hotfix. If you have completed the quest "The Heart of Azeroth" and do not have the Heart of Azeroth item in your inventory, please contact Customer Support so we can assist.
Vrakthris
Support Forum Agent
5 years ago
Didnt get my heart what?
08/13/2018 11:40 PMPosted by Keiralynn
Are we going to be reimbursed the shards that we lost or are we going to be at a disadvantage because of the loss of shards?

Not that I'm aware of, Keiralynn. Our staff has been instructed to provide the Heart of Azeroth if you didn't get it when completing the quest. I don't believe they'd be able to go through all the quests and tasks you may have completed collecting azerite. Sorry.
Vrakthris
Support Forum Agent
5 years ago
Didnt get my heart what?
08/13/2018 11:56 PMPosted by Hozuki
rly wouldnt they answer the the tickets that have been open for the longest time ??

Not necessarily, no. Tickets generally are handled in the order they are received but we do have priority issues that we keep an eye out for so that we can get to a player as quickly as we can to address it. This usually has to do with situations where a person is unable to play, such as if their character is stuck. Or there is risk of harm to the player themselves, such as reports of real life threats.

In this case it was a known issue that we wanted to get fixed for players as quickly as possible since the Heart of Azeroth is kind of center of the story. So we have this prioritized so we can get to and replace the Heart of Azeroth as quickly as possible for players to continue questing without too much interruption.

To that end, we have a specific ticket category that we are using, "Stuck on Quest". That is why the sites Breaking News and the Support Article both link to Support Site directly.
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