Avrek
2 months ago
New Arena loading screens?
Anyone else having really long loading screens on the new maps? I have lost games, because I can't load in on time.

>:(
Ornyx
Community Manager
2 months ago
New Arena loading screens?
Hey guys,

Would you mind sharing some system specs so we can look into this? This would be easiest by sharing your dxdiag in this thread.

  • Press Windows Key + R.
  • Type DxDiag and press Enter.
  • In the DxDiag window, at the bottom, click Save All Information.
  • Name the file "dxdiag" and click Save. (note where it's been saved so you can find it)

Locate the Dxdiag.txt file just created and open it to copy and paste ALL of it's contents into your reply.
Ornyx
Community Manager
2 months ago
New Arena loading screens?
Again, we're asking for specs to be shared so we can investigate the reports. I appreciate the commentary, but let's keep this clear unless you have something to provide for now.

Thanks!
Ornyx
Community Manager
2 months ago
New Arena loading screens?
Apologies, I missed the cap that's on this forum. You can email these to ornyx@blizzard.com for now.

Thanks!
Ornyx
Community Manager
2 months ago
New Arena loading screens?
Hey all!

Thanks for everything provided so far, it's been helpful to guide us where we need to be looking.

As a further ask, if those of you having long load times into Hook Point arena could email us your Client.log file, that would be super helpful for the development team to pinpoint the exact problem.

This specific file is reset per client launch, so we would ask that you launch the game, queue into Hook Point, and send the file after you finish the arena. Players who are launching World of Warcraft off of a HDD should restart their computer before launching the game to clear their Windows cache which could ultimately affect the client log.

Once you've done this, you can find this file in the default World of Warcraft directory at "\World of Warcraft\Logs\". Drop the entire Client.log file into an email and send it to ornyx@blizzard.com.

Thanks again for your patience as we work through this.
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