Artémìs
1 year ago
Lack Of Customer Care
It is a really sad state of affairs that we currently find ourselves in!

World of Warcraft is currently so inundated with bugs that the devs just do not have the time to get to them all. Understandable we just released new content / xpack there are going to be a bunch of bugs that need to be worked out.

HOWEVER,

I have noticed over the last few (half dozen or so) tickets i have submitted that the new stance from the Customer Service team is to tell us to GFO not their problem. maybe throw in a please reset your UI. , Here is a link to a wowhead post/guide that you have already stated in your ticket you followed exactly line item by line item.

This is not Customer Service its a total lack of Customer Care whatsoever. Blizzard has slowly gone down hill in this department for years now and i think it would be a fair comparison to hold Blizzard and Comcast side by side and say i do not truly know which one has worse customer service at this point.

To Top everything off its not a universal Standard. If i was a World First Raider with 260k+ concurrent viewers and i filed the exact same ticket worded the exact same way it would be taken seriously and the issue would be resolved. i guess because my Voice calling blizzard out does not reach that large of a audience it doesn't matter what i say.
Vrakthris
Support Forum Agent
1 year ago
Lack Of Customer Care
09/28/2018 03:47 PMPosted by Artémìs
I have noticed over the last few (half dozen or so) tickets i have submitted that the new stance from the Customer Service team is to tell us to GFO not their problem. maybe throw in a please reset your UI. , Here is a link to a wowhead post/guide that you have already stated in your ticket you followed exactly line item by line item.


From what I can see, Artémìs, the issue causing this reaction is that you received an error trying to loot the Great Sea Ray mount and we were unable to assist? I'm sorry, but unless you actively loot the item we simply do not have logs for what you may or may not have had on your hook. It is the act of removing the item once it is fished up that generates the logs. It has always worked like this, and not a recent development.

We certainly try to help when we can, but there are limitations to what kind of support that our staff can provide. For restoration of an item, or otherwise granting one, the main requirement has always been that we need to have verified that it dropped and you qualified.

Beyond that, I cover a number of ways that a Game Master generally can help in this thread: Spotlight On: Game Master Help.

Outside of your recent issue, for which you for some reason feel the need to continue to open up contacts about (which impacts our ability to get to folks that we can help increasing response times), the most recent ticket is from nearly a year ago. In that situation, having to do with a guild name, it was something we could help with. Before that was a character service request, that appears to have resolved before the GM replied an hour after you created the ticket. We do need to say no now and then, but I'm not seeing a history of it here that would give you that perception except that we said no this one time.

For your current issue, we ask you to reset your User Interface because we need to eliminate that as a possible cause of the issue. Especially if we have not yet been able to reproduce what is happening and it is still under investigation.

We refer folks to the forums or third party sites for information because our staff is unable to provide players with game specific information that we consider game hints.

09/28/2018 03:47 PMPosted by Artémìs
To Top everything off its not a universal Standard. If i was a World First Raider with 260k+ concurrent viewers and i filed the exact same ticket worded the exact same way it would be taken seriously and the issue would be resolved. i guess because my Voice calling blizzard out does not reach that large of a audience it doesn't matter what i say.

If you were a World First Raider with 260k+ concurrent viewers, you'd receive the same responses because our staff doesn't look at who you are or what your achievements in-game or out of game may be. Frankly, that is entirely unimportant to nearly anyone other than someone trying to use those kinds of irrelevant details to support their false narrative.

I am sorry that you missed on the mount this time around, Artémìs. Please be sure to reset your User Interface. Hopefully you'll get it next time.

Edit: Note that we have seen reports from players that disabling the Auto Loot option has shown some success in avoiding this error as well. That said, it doesn't rule out an issue caused by an addon so please still try that.
Edited by Vrakthris 09/29/2018 12:50 AM
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