Ryzos
2 months ago
Please Start Using your Forums
Live QnA on Reddit, the Live QnA on twitch.

Most the questions being taken from Twitter.

Can you please stop using these third party platforms for your community outreach? They are failing you.

Why? Because they aren't actually the issues players seem to actually care about.

There is no guarantee on these third parties that the people actually play the game. The forums they need to have an active sub.

I have noticed everytime you have one of these QnAs or Live Streams they are never actually the issues people are talking about on the forums.

And seeing that most people don't seem happy with your communication as of late why not cut out the middle man third party and go straight to your player base?
Ythisens
2 months ago
Please Start Using your Forums
There's literally a sticky at the top of the forums where we asked you to submit questions for the Q&A.
https://us.battle.net/forums/en/wow/topic/20769766993
Ythisens
2 months ago
Please Start Using your Forums
10/11/2018 01:15 PMPosted by Ryzos
I saw that but why take any questions from Twitter then?

Not everyone uses the forums. Forums are a very small percentage of any user base, even WoW.

There are some folks that use say Twitter for instance that refuse to come here, but still play the game. There are even folks submitting questions on Facebook that don't like either Twitter or the forums. Just like some players on the forums dislike Twitter, there are folks who have the opposite opinion.
Ythisens
2 months ago
Please Start Using your Forums
10/11/2018 01:21 PMPosted by Espur
My job is partly in customer service, so similar to Ythisens.

I'm not in Customer Service.

I think there are valid things to criticize us for and in fact I support and encourage that, however it's pretty silly when someone makes a post about something that is stickied on the same page they had to visit to make their post. The same sticky that is there before every single Q&A since we've had a Q&A.

I wasn't being snarky at all. It was more of a "come on now -.-".
Ythisens
2 months ago
Please Start Using your Forums
10/11/2018 01:50 PMPosted by Kargyraa
The difference Yth is that the people who make the effort to come to the forums to submit questions/complaints/etc. are the ones who feel strongly enough to make that effort in the first place.

Then that implies that you're saying the questions on say Twitter should be less valued when they're just as much of a player as you are. They could go through the same effort to write a tweet. I get the sentiment that on the forums you're able to articulate your statement/question better, however if you can't boil it down to a simpler question then your question is gonna have a hard time getting into the Q&A. Question cards can only be so long unfortunately >.>

10/11/2018 01:50 PMPosted by Drajilough
Back in the day we had wowgmfeedback-us@blizzard.com to provide feedback about GM/CMs or even being able to email to a supervisor directly to its personal blizzard e-mail.

That still exists and is right here in the thread titled "Welcome - Please Read!":
09/28/2018 11:46 AMPosted by Ythisens
What if I would like to submit feedback on posts from Blizzard employees but not post on the forums as call outs are against the rules?
If you have any sort of issue or feedback about a Blizzard employee's posts then you can submit that via email at wowcmfeedback@blizzard.com.


10/11/2018 01:55 PMPosted by Gorthraw
Did the OP consider that maybe they got an even higher number of questions from Twitter or other social media platforms?

We actually do get more questions on sites like Twitter than on the forums as in pure volume. I wouldn't say the quality is better, but there is quite a bit more there.

10/11/2018 01:53 PMPosted by Cryptdust
No one should have to put up with that under any circumstance, it is enough to drive a person to the brink of insanity.

I cope by not letting the turtles make it to the water.

10/11/2018 02:42 PMPosted by Kirela
There's a sticky that also has Twitter updates pasted in it as well lol.


What's funny is that post exists because we're aware folks on the forums dislike Twitter.

For those that haven't seen it yet, I try to maintain a thread where I post updates on the forums that are said from Warcraftdevs on Twitter. You can check that out here:
https://us.battle.net/forums/en/wow/topic/20767587764?page=1

Also if you have suggestions on how to improve that please let me know. I try to grab them when I can but sometimes I do miss them (speaking of which I just noticed I need to repost some things there). I've been throwing up hotfixes as well in there since folks requested that.
Ythisens
2 months ago
Please Start Using your Forums
<span class="truncated">...</span>
Not everyone uses the forums. Forums are a very small percentage of any user base, even WoW.

There are some folks that use say Twitter for instance that refuse to come here, but still play the game. There are even folks submitting questions on Facebook that don't like either Twitter or the forums. Just like some players on the forums dislike Twitter, there are folks who have the opposite opinion.


Ohh quit with the regurgitated "Not everyone uses the Forums" line.
People play the game and "refuse" to use the official forums? Sounds like a personal problem "They" need to get over.

Twitter is not even third party, they are their own party.

You by far are the worst at understanding best business practices. You sound like a newly hired TSR.


You may not like it but I'm being honest with you. Forums are not the most popular destination when it comes to where the game is discussed. I think forums are the best place given that a poster's ability to craft better posts is vastly superior here, but If your customers are largely in another place is it a good business practice to be where they are as well or ignore that they're in another place too? There is only one right answer to that question if you're looking at it from a business perspective.

Why do you think we also read other fan sites and third party sites like Reddit, Twitter, and Discord? Players are there. It's a simple fact and reasoning.
Edited by Ythisens 10/11/2018 10:04 PM
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